How FullContact Evaluates 3,000 Job Applicants

resumes
Bart Lorang

Author: Bart Lorang

@bartlorang

Thanks to our Paid, Paid Vacation post, we’ve been inundated with thousands of resumes from around the world.

Many people are reaching out via email, Twitter, Facebook, LinkedIn, phone calls, handwritten letters, FedEx shipments, and in-office “pop-ins” to inquire about our hiring process.

  • How are we screening candidates?
  • When will we notify them?
  • How will we decide?

In the interest of transparency, here is what our hiring process looks like:

1.  Initial Screening

  • Does the candidate exceed our qualification expectations for the position?
  • Does the candidate exceed our  qualifications for any other open position?
  • Does the candidate have any other unique qualities that we find fascinating and interesting?

If the answer is “Yes” to ANY of the above questions, we move to step 2; otherwise, we move to step 10.

2.  Automated Video Interview *or* Phone Interview

The hiring manager sends a link to the candidate for an automated video interview *or* schedules a short 15 minute interview with the candidate via phone.

Update:  We’ve recently started using TakeTheInterview.com to help us with this part of the process – it’s 100% automated video interviews.

If the hiring manager reviews the video interview or ends the phone call with a positive vibe, we move to step 3, otherwise, step 10.

3.  (Quick) Written Exam

For technical roles, we’ll send the candidate a quick written exam.  If the results of the exam are satisfactory, skip to step 4.  Otherwise, step 10.

4. In person Interview #1 (hiring manager)

We’ll bring the candidate into our office for an in-person interview with the hiring manager.  If the hiring manager ends the interview with a positive vibe, the candidate will goto step 5.  Otherwise, step 10.

5.  In person Interview #2 (non-hiring manager)

We’ll bring the candidate into our office for an in-person interview.  If the non-hiring manager ends the interview with a positive vibe, the candidate will goto step 6.  Otherwise, step 10.

6.  Reference checks

We’ll call on the candidate’s references and do the necessary due-diligence.

7.  Debates and Gut Check Time

If there is more than one candidate we like for a particular role, we’ll get together and hash it out.   We’ll use our gut feel more than anything to select the final candidates.   We’ll use more in-person interviews, if necessary.

8.  Candidate selected and offer tendered

If the candidate accepts our offer, skip to step 9.   If they don’t, we’ll negotiate to some degree to figure out what works, otherwise, skip back to step 7.

9.  Candidate hired!

At this point, the candidate becomes a full-time employee and gets their own pair of wing bandits.

10.  Notification

We’ll tell you if it’s not a good fit – likely with an email from the hiring manager.

  • James

    Sounds great. Thanks for making it so clear.

    • http://fullcontact.com/ Bart Lorang

      No problem James.

  • http://www.linkedin.com/in/nkucera Nicole

    Brilliant write-up. Thank you for being so transparent.

    I haven’t been hit with 10 yet, so there is hope! http://www.youtube.com/watch?v=KX5jNnDMfxA

    All the best,
    Nicole K (1.c.)

    • http://fullcontact.com/ Bart Lorang

      Thanks nicole — made me laugh ;-)

  • Colin Williams

    I wish half of the other companies I’ve dealt with were this transparent. Great job in working with Mr. Feld and Foundry Group. You have a great offering with a great team and mentors!

    • http://fullcontact.com/ Bart Lorang

      Thanks Colin.

  • Ankur

    You guys have done a great job with the campaign, delivering your philosophy and transparency, more power to the FC team. Wish you guys a lot of success, obviously you’ll would be much more successful having me on board :) !

    • http://fullcontact.com/ Bart Lorang

      Thanks Ankur

  • Antoine Rezko

    Great gesture on your part, the simple thought to just reach out to candidates is highly appreciated. Quick question, when it comes to steps 4 and 5, have you guys brought in any candidates that were not living in Denver?

    • http://fullcontact.com/ Bart Lorang

      not yet. We’re still in phone screening process.

  • John Mark Strahan

    It’s extremely refreshing to see a start-up style company with such an unconventional view/approach to the typically mundane hiring process. I’m looking forward to seeing this process through!

  • Mark

    Nicely done. Clear and concise. The way it should be. I wan’t my Wing Bandits!

    Cheers,
    Mark O.

  • Shakea

    Sounds great! Hopefully i don’t get the #10. Great invoice for the interview process.

  • Ed Shedlock

    I sincerely hope that business owners of all sizes read your blog post. The refreshing honesty and transparency is a rarity in our country these days. That is a sad truth. However, you have now given me hope that at least someone out there is reading my resume when I send it in. Times are tough. Far too many are looking for (any type) of work. Too many talented people chasing too few jobs. Please keep up the good work and let’s hope your business morals and practices are replicated many times over.

    • http://fullcontact.com/ Bart Lorang

      Thanks Ed. That means a lot.

  • Joe Salisbury

    Bart,
    You and your company seem to have what other companies lack, clear communication internally as well as external. Second, clear expectations. By demonstrating this to potential candidates I can only imagine what it is like internally. It is no wonder why you have some many applicants for this position. People are looking for a company who values its employees and in return you will get their very best. How refreshing.

    • http://fullcontact.com/ Bart Lorang

      Thanks Joe. Really appreciate this.

  • ShaneKarimi

    Cut and Dry. Love it. Lets work together, if not pay close attention to step #10. (You are the weakest link) GOODBYE.. lol
    Keep up the good work guys.

    • http://fullcontact.com/ Bart Lorang

      thanks Shane.

  • Ckshanethomas

    Just putting my 2 cents in, everyone is hitting the nail on the head. I have been in such a remote location for so long I was wondering how it worked. My granddad told me a story about how he got his first job and the place he worked for 45 years, they went with their gut and hired him. Not the paper he turned in but the look in his eye and their personal feelings. You can tell almost anything from a person or company but that initial feeling. Kudos to you and your company and I will see you on step 9 VERY SOON. Good luck to the rest of you all also. A company like this needs the best and will get the best. My prediction “IT company of the year”.

    • http://fullcontact.com/ Bart Lorang

      Thanks!

  • Laura Millerick

    Thanks for the transparency. This kind of consideration is one of the main reasons I applied at FC.

  • Laura Millerick

    Thanks for the transparency. This kind of consideration is exactly why I applied at FC.

    • http://fullcontact.com/ Bart Lorang

      thanks Laura

  • Rpeesel

    I’d like to say thank you! It is nice to get any sort of response from a resume submittal. Especially one with a link describing the hiring process!

    Thank you!

  • Elaine Murszewski

    WOW! I received a reply that you have received my resume! Absolute transparency on your part and listing the hiring process in addition to your interesting position description makes Full Contact the type of business I could call “home”.

    Thank you for your consideration! I love the “wing bandits” idea!

    Continued success to you Bart!

    • http://fullcontact.com/ Bart Lorang

      Thanks Elaine

  • Jzikobai

    From the laid back, yet honest information written in the job descriptions to your posted hiring process, anyone hired would be lucky to work for a company that is so open. If I do the chicken dance, will that help my chances? ; )

  • Julio Reyes

    Thank you very much for your response, it means a lot that you and your company took some time to explain to us (let us feel by your text) what means to be in your shoes. Evidently, this shows how much you care for your team (family)

  • http://www.facebook.com/annwagnerlive Ann Wagner

    Bart, I’d like to mention something additional. You have interacted with each and every person on this post. Besides transparency, it gives me a pretty good idea that if you’re this good with the people applying to your company, your customer service is probably tremendous.

    • http://fullcontact.com/ Bart Lorang

      Thanks Ann – we try hard!

  • Matt

    Awesome info! Thanks!

    • http://fullcontact.com/ Bart Lorang

      No problem Matt.

  • Denikacooper

    I really appreciate that you took the time to respond. This means a great deal. I look forward to further talks.

    Denika

  • John LaFleur

    I love the transparency! Thanks for the follow up email Bart. I will respond when I get back in town on Monday!

  • http://www.facebook.com/Sally.DoudHerren Sally Doud-Herren

    I love your laid-back, easy going approach to hiring employees. If more companies were less stuffy and more laid back like you going to work each day would be a treat instead of a chore!
    Here’s an “Atta boy” to you Bart.

    Smiles
    Sally H.

    • http://fullcontact.com/ Bart Lorang

      Thanks Sally

  • Pete Ormsbee

    Bart,

    Thanks so much for the response. As many people have posted, it is refreshing to see a company that not only responds to applicants but provides them with the company’s hiring process. The prospect of working for your company is very exciting! I hope to see you at Step 9! I’d love to earn some wing bandits!

    Thanks again!
    Pete

    • http://fullcontact.com/ Bart Lorang

      Thanks Pete

  • Dan Sullivan

    Thanks for sending the update and for this post. Great to see a company lead without fear. Cheers, DPS

    • http://fullcontact.com/ Bart Lorang

      thanks Dan

  • alex cordero

    bart .. let me add my voice to the merry throng .. just finished the video interview .. what a treat to see decency in business right before my very eyes .. you are the jimmie stewart of today’s business practice .. thank you for restoring my faith

    • http://fullcontact.com/ Bart Lorang

      thanks Alex – appreciate it.

  • Janlaree

    Thank you for the opportunity. Using the laws of attraction to get to Step 9. Sent in my video interview yesterday, I am usually on the other side of the camera. Looking forward to hearing from you

  • Eric Carlson

    Bart, this is simply awesome! You are doing things differently by adding your own unique spin. Not being afraid to function in this manner will allow your company to grow and dynamically react to change! I applaud courage and creativity!

    • http://fullcontact.com/ Bart Lorang

      Thanks Eric

  • Jeanette Russell

    Bravo! Your companies intuitiveness to develop a response system in anticipation of receiving so many applicants exemplifies your efficiency and level of care for all current and potential employees. I’d imagine in your work environment you would have to pay people to take vacation!
    Cheers to Full Contact’s success…I will be following every step of the way. Hope my application makes it to the top of the pile!

    In related news, I enjoy roller derby, hiking and long walks on the beach.

    Jeanette

    • http://fullcontact.com/ Bart Lorang

      thanks Jeanette — though I would like to say we built a response system in advance, we built it on the fly in an effort to be transparent.

  • Jeanette Russell

    Bravo! Your companies intuitiveness to develop a response system in anticipation of receiving so many applicants exemplifies your efficiency and level of care for all current and potential employees. I’d imagine in your work environment you would have to pay people to take vacation!
    Cheers to Full Contact’s success…I will be following every step of the way. Hope my application makes it to the top of the pile!

    In related news, I enjoy roller derby, hiking and long walks on the beach.

    Jeanette

  • Aleer

    took my video interview….. was very impressed with the questoins and felt very comfortable…. felt like I belonged….. would love the golden opportunity this position would provide. I feel that I could be an asset to your company and make you shine!!!! Waiting anxiously for the next step sin the process!!!!! I dream big and feel this is my new home where I can hang my hat!

  • Ed Shedlock

    Finished the video interview a few days ago. Great way to save time and let an employer learn about an applicant without the expense of travel, missed appointments, traffic, etc. You are changing business (in a good way) Bart. Onward!

    • http://fullcontact.com/ Bart Lorang

      thanks Ed – appreciate it!

  • Sjklish

    Bart, your company has to be great in all ways with many “smiles” on both your employees (whom are like family) and customers. I can’t imagine you having anything but high recommendations from both.

    You can tell by your many personal responses to everyone here that you really care about your company and the continued success that it will have in the future. I hope that I may be a part of your success.

    Thank you for your consideration and I am looking forward to wearing those “wing bandits”!

    • http://fullcontact.com/ Bart Lorang

      thanks – I appreciate that

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  • Reba Rogers

    What else can I say that the other posters/candidates haven’t already expressed…
    …oh yes, your company should be the ‘poster’ company by setting the hiring process back to the personal level of what each individual can bring to the company by getting to know a bit about them. My husband has not been able to find employment for over a year. Why? It sure isn’t because he isn’t a hard worker who thrives on knowledge, is a Veteran after serving our country for 14 years, has worked in the IT/networking field for the past 12+ years, has learned by research & hands-on! Has a passions for music, cars, plays guitar & much more. Has worked with his hands & his intelligence. He is articulate & a perfectionist who believes in no job is done unless it is done right. But has he even had 1 call back? One interview? Or even a courtesy email of rejection? No, nothing, nada, zip, zilch…
    So Mr. Bart Lorang & FullContact ‘I tip my tiny hat to you’! At least one company out there knows good manners!
    Have an awesome & inspiring day!

    • http://fullcontact.com/ Bart Lorang

      Thanks Reba

  • alex

    any further movement on the hiring process ?

  • Alec Rosenfeld

    Bart
    I am so enthralled as to what your company has done and has accomplished…… would love to be part of the wheel and wear those wings!!!

  • http://www.facebook.com/natasha.fields.35 Natasha Fields

    Oo. Ooo! Pick me!

  • John Cusick

    It is so great to see a company with such upfront honesty! It shows that Full Contact is truly a proponent of good communication even with the interview process. This is very encouraging!