How UserVoice Brings Context to Customer Service

In our continuing effort to bring you updates on the latest and greatest tools, including companies that have creatively integrated the FullContact API into their products, here’s our take on UserVoice:

UserVoice provides easy, modern, web-based customer service tools, including a feedback forum and help desk. Their goal is to make it easy and even pleasant to do customer service. UserVoice has 90,000 signups in over 40 countries, so they must be doing something right.

UserVoice’s latest feature, “Inspector,” falls right in line with the goal of making customer service easier. Inspector is a sidebar that brings you contextual information about the person you are trying to help. Context is huge in customer service. If you don’t know what your sales team has previously said to a customer, the problems the customer has already reported, or any personal information beyond their name and email address, it is going to be a lot harder to help them.

Inspector pulls in all the information you might want to know about the customer to whom you are speaking: title, company, social networks, recent tweets (including any about your company), CRM data, recent support issues, and more. And, because Inspector is powered by the FullContact API, this content appears within about five seconds. Here’s how UserVoice compares this speed to traditional methods:

 

“The FullContact API was crucial to this feature,” UserVoice’s CEO, Richard White, told us.  We are glad to have helped, and we are very pleased to see how Inspector uses our API to solve a challenging problem.

If you need some great customer service help desk software, give UserVoice a look, and check out the FullContact API to see how you can integrate our information into your product.  You can try our API for free, and our paid plans start at just $19 per month.  It’s a small price to pay to get a lot more context about your customers and users.

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