Looking for some help?

We have a Frequently Asked Questions section below. If you have a more complex question send us an email.

• Frequently Asked Questions
• 1 Are you guys into MMA or UFC or something?
  Nope. But if this contact information thing doesn’t work out, who knows what’s next for our team.
• 2 What does FullContact do?
  FullContact keeps your contact information clean, complete and current by adding rich social profiles to your address book. FullContact provides photos, titles, full names, social links, locations, age, gender, birthdays and more for your contacts.
• 3 How much does the FullContact iPhone App Cost?
  The FullContact iPhone App is Free. Zero. Zilch. Nada. Later, we'll probably add some cool features that you’ll be dying to pay for, but for now, it’s totally free.
• 4 Where does the FullContact get its data?

  We combine information from hundreds of public websites, social networks, APIs, trusted partners and users of our service.

  We make a clear distinction between:

  Public data, which is information that is publicly available on the Internet, or otherwise available in the public domain. We aggregate public data, take into account corrections and feedback, and provide this information to developers and end users of FullContact.

  Private data, which is privileged contact information to which only our customers have access and is not publicly available. In order to provide the FullContact service, we may need to process this data behind the scenes; however, private data is not disclosed to any other FullContact customer without explicit permission.

• 5 I thought FullContact was an API? What happened to that?

  FullContact was originally *just* an API. In fact, FullContact still has an extremely powerful API. If you’re a developer, you can sign up for an API Key here.

  So why did we build an iOS App? Well, we talked to lots of people and listened to the marketplace. Overwhelmingly, people wanted a very simple way to update their personal contact information. And we needed a way to showcase the true power of the FullContact API. So, we built the FullContact iOS App.

  In the future, we plan on expanding the FullContact application to talk to other services, like Google Contacts, Outlook and other mainstream address books.

• 6 I've created my account - can I only log in via the iPhone App? Is there a web based edition available?
  Right now you can only login to your account via the iPhone App. A web based edition is in the works.
• 7 Why do I only have one URL in my contacts - FullContact App shows several?
  Unfortunately, address books based on Exchange only support one URL. This is the case if you sync your iPhone with Microsoft Exchange or Google Apps (Google Apps uses MS Exchange sync protocol).
• 8 How do I restore a backup of my contacts?
  This feature is coming soon. Sit tight.
• 9 How many versions of contacts does FullContact store?
  We store every version of every contact. Don’t worry, your contacts are safe, secure and backed up!
• 10 Do you have a version of FullContact for Apple Address Book?
  Nope, not yet.
• 11 Do you have a version of FullContact for Outlook?
  Nope, not yet, but you can be the first to know by clicking here .
• 12 Do you have a version of FullContact for Android?
  Nope, not yet.
• 13 Do you have a version of FullContact for Salesforce?
  Nope, not yet, but check out Contactually.
• 14 Do you have a version of FullContact for Highrise?
  Nope, not yet, but check out Contactually.
• 15 Do you have a version of FullContact for Windows Mobile?
  Nope, not yet.
• 16 Your Credits are rad. You're clearly a badass company. How'd you get that way?
  Pure Magic. No, seriously, we were a TechStars 2011 Boulder company. So we drank plenty of Tequila. I guess that has a lot to do with it.
• 17 How do I merge duplicate contacts?
  We don’t support that yet, but that is coming soon. Stay tuned.
• 18 Can I publish updates to my contact information to my friends?
  Not yet, but we'll be adding this feature soon.
• 19 Can I delete my iPhone contacts?
  Yep. You can delete your iPhone contacts from the FullContact App or from the iPhone App itself.
• 20 Does my iPhone dialer use the FullContact App or native iPhone contacts?
  The iPhone dialer will use your native iPhone contacts, like it always has. FullContact just makes those iPhone Contacts better. Of course, you can use either the iPhone Address Book App or the FullContact App to make calls.
• 21 Can I make a call, email, or connect to social links directly from the App?
  Yep! Just click on the phone number, email address or social link to make a call, send an email, or visit a website!
• 22 When I enrich a contact does it notify them in any way?
  Absolutely not. We don't notify your contacts when you enrich a contact, unless you explicitly tell us to do so.
• 23 Will you contact any of my contacts?
  To comply with legal regulations, sometimes we will have to get in touch with people whose contact information exists in your address book. We are required by law to let people know that they have a public FullContact profile and give them a chance to correct or remove their information.
• 24 Why do you want to send me push notifications?
  We automatically check for new updates constantly. We'll send you push notifications when we find new information.
• 25 How do I delete my account? Is all of my data deleted?
  This feature will be coming soon. For now, send your request to support@fullcontact.com and we'll get you taken care of!
• 26 Why do you make me name my address book "Groups" manually? Why can't you read the names I already have?
  Seriously? We haven't figured out how to access that part of Apple's SDK.
• 27 If I delete the app on my phone, does it delete my account?
  No, your contacts are still safe and sound in the cloud. To delete your account please send an email to support@fullcontact.com
• 28 If I delete the app on my phone, and reinstall it what happens?
  FullContact will automatically sync your contacts up with your FullContact account. However, note that the contact version history from the previous installation will be lost. It’s pretty much like starting new.
• 29 How many versions of a contact do you maintain? Why do I never see more than 10?
  We maintain unlimited versions. For simplicity, we show you only 10 records (we've found that does the trick for pretty much everyone).