Posts Tagged ‘customer service’

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Gary Vee Knows More About Customer Engagement Than You

Last Monday, Gary Vaynerchuk spoke at the Denver Startup Week Kickoff Luncheon. For those who couldn’t attend, the video is embedded below. Gary V is the rare blend of speaker who is engaging, provocative, and substantive. He touched on a couple of themes that warrant more detail. Social Media Represents a Revolution in Customer Engagement…

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Improving Customer Service with Rich Social Profiles

SnapEngage just introduced a web client that provides an excellent illustration of a theme we’ve written about before: the power of rich social profiles to improve customer service. For those who don’t know, SnapEngage integrates with your favorite applications – including Google Talk, Skype, and your CRM or help desk – to allow you to…

How UserVoice Brings Context to Customer Service

In our continuing effort to bring you updates on the latest and greatest tools, including companies that have creatively integrated the FullContact API into their products, here’s our take on UserVoice: UserVoice provides easy, modern, web-based customer service tools, including a feedback forum and help desk. Their goal is to make it easy and even…