Having come from a background in reporting on technology, I’ve seen far more than my share of social media tools come and go. Very few have been actually impressive in any function, focusing more on flashy design to tell you the same thing that any other one could tell you.
Here we are at the end of Q1 2014. Looking back over the past three months, the world of CRM has been relatively quiet. But there are trends and points that are worth pondering. So as we approach Q2, let’s dive in and take a look at the state of CRM.
Setting up CardDAV on an iOS device is anything but simple for users. By using configuration profiles, you can streamline the experience.
Many of you just have a list of emails and you want to find out more information about those people. For those who fit this description, we have a powerful tool in the FullContact macro for Microsoft Excel.
Customer support can be overly complicated. Groove is the tool you’ve been waiting for, regardless of your company size.
So you’re at the stage where you think you need an enterprise CRM. Which is the best fit for your company? Let’s take a look at the options.
One of the most difficult things about building a company is finding the right people to help you realize your goals. While there are loads of resources for technical recruiting, Gild’s approach is so good that it almost feels like cheating.
How we built a first-of-its-kind contact versioning system (with a little help from Git) to help us solve the world’s contact information problem.
As we covered in the previous post, choosing the right CRM for your company is more often than not a matter of making sure that all of the important boxes are checked. In order to do that, it’s imperative that you first assess what needs you hope to have a CRM fill.
What does it take to achieve a level of customer service that will truly surprise and delight? We sat down with Help Scout CEO Nick Francis as he talked about his experiences in helping companies to make the best of their customer relationships.