As we covered in the previous post, choosing the right CRM for your company is more often than not a matter of making sure that all of the important boxes are checked. In order to do that, it’s imperative that you first assess what needs you hope to have a CRM fill.
What does it take to achieve a level of customer service that will truly surprise and delight? We sat down with Help Scout CEO Nick Francis as he talked about his experiences in helping companies to make the best of their customer relationships.
Almost without fail, the smartest people I know understand one important fact – They don’t know all of the answers. Businesses of every size are expected to be able to get ahead of their competition, even when those competitors are behemoths. But with so many important metrics to track, how can teams keep on top of all of it? Rival IQ appears to be one answer.