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Archive for September, 2014

Who Owns Tech Support

Who Owns Tech Support Anyway?

You’re building a company. You’ve got a product. But shit breaks. You need people to handle tech support. First, when it’s just the founders in a garage, you all handle tech support. Then when you’re a little bigger, the whole team chips in. With a little bit of luck, at some point, you’ll grow to have a dedicated team to support technical issues.

Your customers are lying

Your Customers Are Lying To You…Learn From Them

Lies, damned lies…and your customers. If you’ve ever watched an episode of House, M.D. then chances are good that you’ve heard Hugh Laurie’s character Gregory House tell his partners that “everybody lies”. The same is true in business.