I will be far more surprised if you’ve not heard this edict than if you have. Every time you hear someone talk about their company, be it to friends, investors or anyone else, those measurements get regurgitated en masse. But which metrics actually matter, and which ones exist to look good on paper?
Over the past 18 months, we’ve found a unique challenge here at FullContact. We’ve gone from a team of 20-something, all located in an office in Denver, to a team of nearly 40 with a second office in Latvia, a Content Director in Nashville and a potential executive hire out of San Francisco. We’re truly becoming a distributed team, and we’ve learned a few things along the way that we’d like to share with you.
A few years ago, David Cohen told us to “just fix people’s contacts” and we’d have a business. Turns out that he was right. But things are never quite as simple as a distilled quote. We’ve had our share of problems, and with those problems has come our share of angry customers. Finding out how to turn an angry customer into a lifelong, happy customer is something that we work hard toward perfecting every day.
One thing is for sure – we wouldn’t be able to build the products and features that we do if it weren’t for the input of product managers across different industries.