Archive for October, 2014

Ask why 5 times

Don’t Sweat the Small Stuff: Track Less to Know More

“Measure everything.”

I will be far more surprised if you’ve not heard this edict than if you have. Every time you hear someone talk about their company, be it to friends, investors or anyone else, those measurements get regurgitated en masse. But which metrics actually matter, and which ones exist to look good on paper?

How to manage remote teams

How to Hire and Manage Your Remote Teams

Over the past 18 months, we’ve found a unique challenge here at FullContact. We’ve gone from a team of 20-something, all located in an office in Denver, to a team of nearly 40 with a second office in Latvia, a Content Director in Nashville and a potential executive hire out of San Francisco. We’re truly becoming a distributed team, and we’ve learned a few things along the way that we’d like to share with you.

How to handle angry customers

How to Manage Your Angriest Customers

A few years ago, David Cohen told us to “just fix people’s contacts” and we’d have a business. Turns out that he was right. But things are never quite as simple as a distilled quote. We’ve had our share of problems, and with those problems has come our share of angry customers. Finding out how to turn an angry customer into a lifelong, happy customer is something that we work hard toward perfecting every day.