The Key to Customer Experience is Being Awesome with People

If you have customers then you’re in the people business. At FullContact, we strongly believe that success in life is all about people and that every business can benefit from a people-first strategy. So, we have a “be awesome with people” motto at FullContact to help our company focus on customer experience and focus on…

Continue reading

TAKEN. Starring your contacts.

Imagine receiving a notification that your personal contact information has been taken hostage. As your contacts wait to be rescued, you wonder if they are suffering as they sit helplessly in some lonely data center. Unfortunately for your address book, you’re not Liam Neeson. What do you do? Recently LinkedIn removed the ability for users…

Continue reading

5 Metrics to Help Assess Customer Experience

Customer experience control is table stakes for today’s successful brands, and companies need to come to grips with the fact that you can’t manage what you can’t measure. A sound strategy for assessing customer experience and creating organizational excellence needs to begin at the top. CEOs, CMOs, CROs, and those in charge of CRM analytics and…

Continue reading
networking tools

Leveraging Tools for More Meaningful Networking

Here at FullContact, we spend a lot of time thinking about ways to be more awesome with people. Whether it’s an introduction or a business card exchange, an email or a phone call, the genesis of everything that we do is the desire to be more fully connected. Because of the time that we’ve spent, our team has come up with some great ways to use (often existing) tools for more meaningful networking, so today we’d like to share a few with you.

Continue reading
networking sucks

Network Is Not A Verb

The word network has become a verb, and that’s a huge problem. It loses sight of the very reason why we’re trying to connect with other people. Or at least why we should be trying to connect with other people.

Continue reading
blockspring

Blockspring: Use the FullContact APIs, No Coding Required

The suite of FullContact APIs is incredibly powerful when it comes to finding out more about people. We know that a lot of you would love to use our APIs, but you don’t have the experience or resources necessary to code an application. Today the entire suite of FullContact APIs is available to everyone because of a company called Blockspring.

Continue reading