As we covered in the previous post, choosing the right CRM for your company is more often than not a matter of making sure that all of the important boxes are checked. In order to do that, it’s imperative that you first assess what needs you hope to have a CRM fill.
What does it take to achieve a level of customer service that will truly surprise and delight? We sat down with Help Scout CEO Nick Francis as he talked about his experiences in helping companies to make the best of their customer relationships.
Almost without fail, the smartest people I know understand one important fact – They don’t know all of the answers. Businesses of every size are expected to be able to get ahead of their competition, even when those competitors are behemoths. But with so many important metrics to track, how can teams keep on top of all of it? Rival IQ appears to be one answer.
It seems like a simple application would be almost trivial to run stably. On the contrary, it has been one of our most problematic solutions — not because of our code, but rather because of the code within Java Runtime.
Your company has amassed a pretty nice group of followers on Twitter. But how can you tell which ones are going to be most beneficial to it? While many brands turn to Klout to get insight about their followers, a new application called SocialRank takes a slightly different approach. In this week’s Two-Minute Drill we’ll dive in and show you what you’ll find.
Today we’re excited to announce FullContact Card Reader for Android. It’s the easiest way for Android users to add business cards to their device or into Salesforce. Just snap a photo of a card, then real people will transcribe it for you. Accurate contact data is added back to your phone.
We’ve been talking a lot lately about the simplification of CRM and how to make them work better for you. In this week’s Two Minute Drill we’re going to take a quick look at Selligy, a mobile CRM that focuses not only on making your meetings great, but also on keeping your life simple.
I like to say: “Startups are hard. Scaling a startup is even harder.”
Scaling equals more people. More people equals more complexity. More complexity equals more communication challenges, and when it comes to communication, nobody has figured out how to invent the Borg collective yet (but the folks over at Google are trying).