Use Cases

Customer Care

customer-care@2x

Deliver the exceptional service your customers crave

Take your customer service to a whole new level. By adding personal insights into your customer support system, you can outperform the competition using social, transactional, and relationship histories to nurture and personalize customer care.

You can give employees working the front counter, call center, or online chat the ability to strike up conversations using location, profession, known hobbies, and other areas of interest.

Go to your customers Full Contact - Go to your customers

Go to your customers

Meet customers where they are online rather than forcing them to come to your website by engaging them in their preferred channel.

Give personal treatment Full Contact - Give personal treatment

Give personal treatment

Provide support staff with customer recognition to route influencers and VIPs to dedicated support queues as well as individualized communications and experiences.

Create personalized customer campaigns Full Contact - Create personalized customer campaigns

Create personalized customer campaigns

Build effective ‘surprise and delight’ campaigns that give customers thoughtful, personalized gifts and services based on their interests and lifestyle.

Use real-time customer data Full Contact - Use real-time customer data

Use real-time customer data

Lessen response time using real-time data and updates in your customer support platform to identify and engage customers instantly.

With identity resolution-based customer care, you can ensure:

Surprise and delight campaigns

Brand evangelist outreach

Customer support communication

Personalization for special offers and discounts

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