Take your customer service to a whole new level. By adding personal insights into your customer support system, you can outperform the competition using social, transactional, and relationship histories to nurture and personalize customer care.
You can give employees working the front counter, call center, or online chat the ability to strike up conversations using location, profession, known hobbies, and other areas of interest.
Meet customers where they are online rather than forcing them to come to your website by engaging them in their preferred channel.
Provide support staff with customer recognition to route influencers and VIPs to dedicated support queues as well as individualized communications and experiences.
Build effective ‘surprise and delight’ campaigns that give customers thoughtful, personalized gifts and services based on their interests and lifestyle.
Lessen response time using real-time data and updates in your customer support platform to identify and engage customers instantly.
With identity resolution-based customer care, you can ensure: